Family Outreach of Amherst supports and assists the most vulnerable members of our community by working with families who struggle with mental health, trauma, medical, substance abuse, and life skills issues. We believe that although our clients struggle with these issues, they are still experts in their own lives. By providing advocacy and case management support, FOA not only ensures that families receive services so that their basic needs are met, but we also help families identify ways to make their lives better.
Crisis Intervention: FOA is often the first outside assistance contacted when a family faces a crisis and will ensure that the family gets the additional assistance required.
Case Management: FOA caseworkers provide ongoing weekly support to families struggling with isolation, mental health issues, substance abuse and domestic violence. Services include identifying, accessing and securing financial benefits, transportation to doctors' offices and other appointments, life skills counseling, housing advocacy, parenting support, and accessing proper health care. FOA works with local schools, police, area physicians and therapists, and other helping agencies to be sure that families receive the support they need.
Advocacy: FOA provides short term assistance on specific issues such as mediation with a landlord or a utility company, access to childcare and assistance with health emergencies.
Information and Referrals: FOA responds to calls from families seeking help from resources within our community. A caseworker assesses the caller's needs and then makes referrals to appropriate community agencies.
Home Visiting: Our home visiting program serves over 100 low-income families in the Amherst area each year, providing advocacy, case management and crisis intervention. Home visiting also succeeds with the following services: stabilizing families in crisis; supporting families struggling with life skills; helping with issues surrounding parenting, budgeting and conflict resolution; and helping parents access services so that they may create healthier, happier lives for themselves and their children.
ARPS Family Center Office: FOA operates a satellite office in the Amherst Regional Public Schools (ARPS) Family Center to provide support, outreach and advocacy to families beyond the school day. The center’s mission is to strengthen connections with students, families and community partners with the end goal of student achievement and success. ARPS outreach workers help with academic matters, while FOA caseworkers address other underlying issues a family might have, such as a housing problem or food insecurity that might keep a student from reaching their potential.